Strategic planning

In the first part of this blog post, we looked at one key idea about value propositions (Whose value?). This part of the blog post explores another key idea that flows from the first.

We tend to talk about “value proposition” in the singular, as if a school should have one universal message to promote. If, however, the value proposition is about what the prospective family values and how the school can deliver that, then it is important to recognize that not all prospective families value the same thing. For some of them, their top priority is a strong Catholic culture that instills church teachings and will help their kids maintain their Catholic faith. For many other parents, their top priority is strong academics, including a disciplined classroom environment and the development of good study habits. Other parents might be concerned about their children getting lost in a large public school, and they want a school where their kids will be known and can find ways to connect and belong, whether that is in the theater or on a sports team. Each of these segments of a school’s audience needs a value proposition that responds to what they value.

So schools develop a set of messages that respond to those varied parent priorities. The key question, though, is how those messages are imagined and presented.

One way we can imagine them is like a photo collage. They all fit together, they are all shown at the same time. Some are a little larger, and you look at them first. Others are a little smaller, and get less of your attention. This might be how a school’s value proposition messages are communicated on the website or in the school’s printed materials. The first message is about faith, the second message is about academics, the third message is about community, the fourth message is about athletics, and so on. It’s an efficient way to communicate, but it’s not always completely effective. If a parent’s top priority is a connected community where their child will fit in and make friends, and the first and largest message is about religious instruction and the school’s authentic Catholic identity – or vice versa – then parents may not yet be convinced that this school is the right fit for them.

A second way of thinking of the school’s value proposition messages is like the cards you hold in your hand when you are playing a game. You have six or seven cards, but each time it is your turn to play, you can pick the card that will be the best fit for that situation. This is how you can approach your value proposition messages when you have an interview and school tour. You have an assortment of authentic messages about your school to draw from, and you can pick the right two or three messages that are the most appropriate fit for that particular family. The key is to know what drives the decision-making of prospective parents, and the best way to find out is simply to ask them.

The more a school can shift its thinking about its value proposition messages from the image of a static photo collage to the image of a set of cards, to be chosen strategically based on a particular family’s priorities, the better.

In our work with Catholic schools, we find that more and more Catholic school leaders are familiar with the concept of a value proposition and its importance to their school’s marketing and recruitment. A value proposition is a series of statements that clearly communicate the benefits of your school to prospective families. Simply put, it is your promise to deliver value to those families.

Many schools we have worked with have found it helpful to remind themselves about a couple of key ideas related to value propositions. One of them is a question of perspective. Schools can sometimes think of their value proposition as how they convey to prospective parents the benefits of what the school cares about most strongly. The value proposition becomes about what the school values. When schools remember to flip that around, focusing the value proposition on what the parent values and how the school delivers that, the schools regain some of the power of the value proposition.

For example, we worked with a Catholic high school that focused a lot of its marketing on the fact that it is an all-girls school. In our surveys of parents, however, we discovered that the single sex nature of the school was actually fairly low on the list of decision-making factors for the parents. Many more of them chose the school because they believed it would deliver academic excellence or because they believed it would provide a safe and secure learning environment. We helped the school shift its emphasis. Rather than focusing first on its all-girls identity, which was a lower priority for most parents, they began to focus first on the academic excellence the school could provide and the safe and secure learning environment, which were higher priorities for most parents. Being an all-girls school became the second thing they talked about – an element of how they deliver the excellence and the environment that parents are looking for.

This key idea about value propositions (Whose value?) leads to another key idea (Which proposition?), which will be addressed in part two of this blog post (coming soon).